Puffin Book Club

Please ensure that you are using the correct customer number.

If you have forgotten your password, you can use our forgotten password service. A randomly generated password will be sent to the email address registered to your account. You will then be prompted to choose a new password when you log in.

If you have forgotten your email address, you can log in by using your ten-digit customer number. If you don't know this number please continue with this form, filling in as many details as you can.

If you have received an error message whilst attempting to log in informing you that your account has been disabled, this may be because:

• An incorrect password has been entered too many times when trying to log in
• Your account may have been manually disabled by a member of our team due to a previous payment discrepancy or suspected third party resale activity on the account
• It is possible that you previously had more than one active account, which we have merged into one account, leaving the others disabled

If you would like to speak to a member of our team regarding your disabled account, please call us on 0845 606 4216.

If you are receiving a different error message, please continue with this enquiry and we will be happy to help. Please provide as many details as possible to assist us with dealing with your enquiry.

Please ensure that you have entered all of your details correctly and filled in all of the required fields. If you are still experiencing problems, please continue with this enquiry and we will do our best to help.

If you have received an error message whilst attempting to log in informing you that your account has been disabled, this may be because:

• An incorrect password has been entered too many times when trying to log in
• Your account may have been manually disabled by a member of our team due to a previous payment discrepancy or suspected third party resale activity on the account
• It is possible that you previously had more than one active account, which we have merged into one account, leaving the others disabled

If you would like to speak to a member of our team regarding your disabled account, please call us on 0845 606 4216, or continue with this form and we will try to help with your problem.

For information on how to place an order on the Puffin Book Club website please see the ordering help pages before continuing with this form.

If you are still experiencing problems, please continue with this enquiry and we will do our best to help.

For information on how to use the basket function on the Puffin Book Club website please see the ordering help pages before continuing with this form.

If you are still experiencing problems, please continue with this enquiry and we will do our best to help.

For information on how to use your Puffin Bills please see the ordering help pages before continuing with this form.

If you are still experiencing problems, please continue with this enquiry and we will do our best to help.

If you believe that your card has been charged with the wrong amount, please continue with this enquiry and we will do our best to help.

If you have entered a promotion code into the basket and are seeing an error message or not seeing the promotion applied correctly, please check the following before continuing with this enquiry:

• Please ensure that you have entered the code exactly as it appears on the offer letter or advertisement
• Most promotion codes are advertised with an expiry date, so please ensure that the code is still valid
• Some promotion codes cannot be used in conjunction with other promotions you have already claimed
• If the code was accepted, but you are not seeing the promotion applied, please check the details of the promotion, as you may have to spend a certain amount before you are eligible for some delivery or free gift promotions
• If you have found a promotion code on a discount code website, you may not have been given the correct qualifying information

If you have checked the details above and believe that your promotion code should be working, please continue with this enquiry.

We are sorry, but we are unable to cancel orders once they have been submitted. Should you decide you no longer want an order once it has been placed, please refer to our returns help page for information on how to return your purchase.

Your order confirmation email is only sent out once stock and payment details have been approved and your order is being processed. In rare instances, it may take up to three hours for you to receive your order confirmation email, so please only continue with this form if you have not received it after this time.

Our estimated delivery times are a guide, based on the number of working days (Monday to Friday) it should take for your order to arrive. Delivery times may vary during our busiest trading periods.

Please see the Order tracking help pages to find out how to track the progress of your order.

If your order is showing as dispatched, please use the tracking link to track this with the delivery company.

If your order tracking states that your order has not been dispatched and the estimated delivery time has passed, please continue with this enquiry and we will be happy to trace your order for you.

If you have received books that are faulty, damaged, or not what you ordered, please refer to our returns help page for information on how to return your purchase. Alternatively, you can continue with this form, filling in as many details as possible, and we will try to help with your problem.

Please continue with this form, giving as many details as possible, and a customer service representative will try to trace your magazines for you.

Please continue with this form, giving as many details as possible, and a customer service representative will update the quantity of magazines you require.

You can only be invoiced for orders places by post or over the phone; unfortunately, online orders cannot be sent out with an invoice. For more information, please see our ordering help pages or continue with this form and a customer service representative will help you with your query.

Please continue with this form, giving as many details as possible, and a customer service representative will help to trace your free books for you.

If you have a problem that is not covered by the enquiries listed above, please check our comprehensive help pages or continue with this enquiry form, providing as many details as possible, and we will do our best to help with your query.